For products that are in stock, the estimated delivery time is 2-3 days from the date of placing the order. However, please note that this is the general timeframe and may vary depending on your location.

If you have preordered a product, the estimated delivery time will be mentioned within the product description. Please refer to the specific product page for the expected delivery timeframe.

Yes, unless otherwise mentioned, all products listed as "in stock" are available for immediate delivery. We strive to maintain accurate stock information on our website to ensure a seamless shopping experience.

If your order includes a combination of in-stock and preordered items, we will ship the items which are available directly and send out the pre-ordered items ones they are on stock.

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to check if we deliver to your location. Please note that international shipping may be subject to additional customs duties and taxes.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express) and other secure online payment gateways. At checkout, you can choose the payment option that is most convenient for you.

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on the courier's website. Alternatively, you can log in to your account on our website to track your order.

You can reach our customer support team by sending an email to support@flowersforsociety.com. We aim to respond to all inquiries within 48 hours.

Alternatively, you can use the contact form on our website or message us through our social media platforms.

Typically, we respond within 48 hours between Monday and Friday.

Yes, within the EU and Switzerland, you have the right to exchange your items once for free. Please refer to our exchange conditions.

Yes, if you are within the 14-day money-back guarantee period, you can return the item to us and receive a refund. Please refer to our return conditions on our Shipping and Returns page. This does not apply to pre-order items.

Your return is free of charge if:

• You have received a wrong, damaged, or defective item. Please contact our customer support at support@flowersforsociety.com in advance.
• You are returning goods with a value greater than €40.
• You are returning your order or parts of your order within the 14-day return period.
• You comply with and follow our return conditions.

If your return is not free of charge, €5.90 will be deducted from the refund credit for return and return processing.

NOTE: The provides return label is valid only within the Eu and Switzerland and CANNOT be used for returns from outside the EU

With a pre-order purchase, the shoes are produced after the order is placed and then delivered. This process usually takes 3 - 4 months. During this time, we will keep you updated with regular updates so that you always know at which production stage the shoe is currently and when you can expect delivery. Pre-orders are excluded from returns 14 days after purchase.

The delivery time within Germany after receipt of payment is 1-3 working days for items that are in stock. For sales and special promotions, please allow an additional 2-3 working days. Once your goods have been handed over to our service provider, you will receive an email with your tracking number. Different delivery times are explicitly stated at the checkout.

Please refer to our size chart .

An exchange or return is only possible within 21 days of purchase. In your case, you can offer the shoe for sale on Discord or classified ads.

Please contact us by email with photos of the defects at support@flowersforsociety.com, and we will review the case together.

Please contact us by email at support@flowersforsociety.com, and we will send the goods to you again free of charge.